Privacy Policy
1. Introduction and Terms
This privacy describes how Katherine Holland Garden Design and Katherine Holland Garden Supplies Ltd ("we," "us," or "our") collects, uses, and discloses personal information when you visit our website or engage with our services. Katherine Holland Garden Supplies Ltd is a registered company at 72 Commercial Road, Paddock Wood, Tonbridge, TN12 6DP with company registration number 14953024.
Please note that this website and our services are not intended for children under the age of 18 and we do not knowingly collect data relating to children.
Whenever you provide personal data, we are legally obliged to use your information in line with all applicable laws concerning the protection of such information; including the Data Protection Act 1998 and 2018 (DPA), and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws “Data Protection Laws”.
Our contact details
Name: Katherine Holland
Phone Number: 07378465851
Email: hello@katherine-holland.co.uk
2. Information we collect
2.1 Personal Information
We currently collect and process the following information:
Name and address
Address of garden (if different to the above)
Contact telephone number and email address
Social media details (if relevant – for example Pinterest)
Family composition relevant to the garden (for example children’s age, any pets)
Likes and dislikes
Interests and hobbies
Information obtained during topographical survey
2.2 Automatically collected data
Some data is captured automatically by our website and social media channels. Automatically collected data, which includes data collected through Google Analytics is non-personally identifiable data.
This data is collected to understand visitor behaviour patterns and demographic behaviours and to understand the number of visitors to our website.
2.3 How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have submitted an enquiry form via the website
You have telephoned or emailed us
During a site visit
We only collect data directly from you or via third parties (see the Third Parties section below)
3. How your data will be used
3.1.
We use information held about you to:
Carry out our obligations arising from any contracts entered into between you and us and provide our services;
Carry out feedback and research on our services; and
Notify you about changes to our services.
3.2.
We never sell your data to third parties or allow third parties to contact you without your permission.
3.3.
We share your data with third parties where there is a legal obligation for us to do so or we have identified a valid lawful basis as set out in the table below (please also see clause 7 below, lawful basis). We may process your personal data without your knowledge or consent where this is required or permitted by law.
3.4.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.
3.5.
We have set out below in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Why and how we process data | What data is processed | Legal grounds for processing including basis of legitimate interest |
|---|---|---|
| To register you as a potential/new customer | Identity, Contact | Performance of a contract with you |
| To process and deliver your order including manage payments, fees and charges & collect and recover money owed to us | Identity, Contact, Financial, Transaction, Marketing and Communications | Performance of a contract with you, Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include notifying you about changes to our terms or privacy policy & asking you to leave a review or take a survey | Identity, Contact, Profile, Marketing and Communications | Performance of a contract with you, Necessary to comply with a legal obligation, Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To administer and protect our business, this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Identity, Contact, Technical | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security and to prevent fraud), Necessary to comply with a legal obligation |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | Technical, Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
4. Lawful basis for processing
4.1
We only process your data (which may include providing it to a third party) where we have identified a valid lawful basis to do so. These are as follows:
4.2 Contractual obligation
Where processing is necessary to comply with our obligations arising out of a contract, for example, where you have bought products from us we will use the personal data you provide to fulfil our contractual obligations e.g. taking payment /shipping.
4.3 Legitimate Interest
Where we use legitimate interests we will record our decision on making this decision. We rely on legitimate interest where processing of the data we hold on you does not, in our opinion, affect your rights or freedoms and is proportionate to our interests e.g. obtaining your feedback on our service.
4.4. Consent
We will seek to obtain your consent to process your data outside our contractual obligations (see above) unless we have identified a Legitimate Interest (see above).
5. Third parties and sharing information
5.1.
We will keep your information within the organisation except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
5.2.
Categories of recipients of personal data:
Email provider
Financial institutions
Online payment providers
IT Support Services
Accountants
Solicitors
6. How we store your personal information
Your data may be stored securely at the following locations:
Securely on our internal secured company network
Encrypted on one of Google Drive’s data centres (which can only be accessed by two-factor authentication)
Some data (such as name and email address) may be stored on our website. We do not hold any sensitive personal data on our website and our website is hosted securely, running under HTTPS.
7. Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@katherine-holland.co.uk if you wish to make a request.
8. How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@katherine-holland.co.uk. You can also complain to the ICO if you are unhappy with how we have used your data. Their contact details can be found here: https://www.ico.org.uk
Date: 09/02/2024